All products are sold strictly for Research Use Only (RUO) - Not for human
consumption. Not FDA approved.
RESEARCH USE ONLY: All products are for laboratory research only. NOT for human or veterinary use. NOT FDA approved.
Safe, secure shipping with temperature-controlled handling for laboratory-grade research compounds
All research compounds are shipped with appropriate temperature control and handling protocols
2-3 business days delivery via FedEx Priority or UPS 2nd Day Air with tracking
Included with all orders
Next business day delivery for urgent research needs
Additional fee applies - contact for pricing
5-10 business days via DHL Express or FedEx International Priority
Custom fees and import duties are the buyer's responsibility
All lyophilized peptides are shipped with gel ice packs or dry ice to maintain proper temperature during transit. Insulated packaging ensures stability.
Products are sealed in pharmaceutical-grade vials and secured with bubble wrap, foam inserts, and shock-resistant outer packaging.
All shipments use unmarked packaging with no reference to peptides or research compounds on the exterior. Sender information is generic.
Certificate of Analysis (COA), batch testing results, RUO compliance documentation, storage instructions, and handling guidelines.
Understanding the fulfillment process for research compound orders
Order confirmation and credential verification (if required)
Within 1-2 hours
Payment verification and order approval for fulfillment
1-24 hours
Products packaged with temperature control and protective materials
12-24 hours
Tracking number provided and delivery begins
2-3 business days
Total Processing Time: Most orders ship within 24-48 hours of payment confirmation. Delivery time depends on selected shipping method and destination.
Due to the nature of research compounds, returns are strictly limited to specific circumstances
Shipping Damage
Product vials broken or damaged during transit (photo evidence required)
Temperature Failure
Cold chain failure evident (melted ice packs, warm product upon delivery)
Wrong Product Shipped
Incorrect compound or quantity sent (must report within 48 hours)
Quality Issue with COA
Verified purity or content discrepancy confirmed by independent testing
Non-Delivery
Package confirmed lost by carrier after investigation
Change of Mind
Customer remorse or no longer needs the product
Improper Storage After Delivery
Product degraded due to inadequate storage by recipient
Opened or Used Products
Vials opened, seals broken, or product reconstituted
Research Results
Unsatisfactory experimental outcomes or research results
Expired Products
Products past expiration date (if properly stored, products remain stable beyond expiry)
Email [email protected] or WhatsApp +1 (678) 549-5027 within 48 hours of delivery with your order number and issue description.
Submit clear photos of damaged products, packaging, shipping labels, and any relevant evidence. Include unopened vials still in original packaging.
Our team will review your claim within 1-2 business days. Approved returns receive instructions for product return (if required) or immediate replacement/refund authorization.
Choose between full refund (original payment method) or replacement shipment at no charge. Refunds processed within 3-5 business days of approval.
IMPORTANT: All returned products must be unopened with intact seals. We cannot accept returns of opened, reconstituted, or used products due to contamination risk and RUO compliance requirements.
Our support team is ready to assist with any shipping or return inquiries